Pencron

Refund Policy

Last updated: April 12, 2026

At Pencron LLC ("we," "our," or "us"), we want you to be fully satisfied with your purchase. This Refund Policy outlines the terms under which you may request a refund for products and services purchased through any Pencron product or platform.

By making a purchase, you agree to this Refund Policy. This policy should be read alongside our Terms of Service and Privacy Policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on most subscription products. If you are not satisfied with a subscription product, you may request a full refund within 30 days of your initial purchase date. Refunds are processed to the original payment method and typically appear within 5 to 10 business days.

2. Eligibility

To be eligible for a refund, the following conditions must be met:

  • Your refund request is submitted within 30 days of the original purchase date.
  • The product in question is a subscription-based service.
  • You have not previously received a refund for the same product.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription renewals beyond the initial 30-day period
  • One-time digital product purchases that have been downloaded or accessed
  • Custom development or consulting services that have already been rendered
  • Usage-based charges that have already been consumed
  • Domain registrations or third-party service fees incurred on your behalf
  • Products purchased during promotional or free-trial-to-paid conversions where the trial period served as the evaluation window

4. How to Request a Refund

To request a refund, please contact our support team at support@pencron.com with the following information:

  • Your account email address
  • The product name and purchase date
  • Your order or transaction ID
  • The reason for your refund request

We will review your request and respond within 5 business days. If your refund is approved, the credit will be applied to your original payment method within 5 to 10 business days.

5. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of your current billing period.
  • You will not be charged for subsequent billing periods.
  • Access to paid features will be revoked at the end of the current billing period.
  • Your data will be retained for 90 days after cancellation, after which it may be permanently deleted.

6. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. Filing a chargeback without first contacting us may result in the suspension of your account and associated services. We are committed to resolving any concerns promptly and fairly.

7. Accepted Payment Methods

We accept payments through the following providers and methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay, Google Pay
  • Payment Processors: Stripe, Razorpay, PayPal
  • Bank Transfers: Wise (TransferWise)

Refunds are issued to the original payment method used at the time of purchase. Currency conversion fees, if applicable, are the responsibility of the buyer.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on this page. We will update the "Last updated" date at the top of this page when changes are made. Your continued use of our Services after any modifications constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Refund Policy, please contact us: